Profi + Ikigai Consulting: How Profi Helps this Network Wellness Consultancy Scale, Automate and Sleep Better at Night
Ikigai Consulting is a Network Service Reseller that uses Profi Network, our unified software solution for decentralized organizations of independent service providers. Ikigai’s network of service providers pays a subscription fee to offer their services — including individual and group sessions, packages and courses and programs — on our white label platform.
How Profi Powers Network Consultancy Pros:
- increases new client activations by 60X
- automates client booking, reducing staff effort by 67%
- removes human error in the 24-hour booking management process
- combines multiple service types (one-on-one + group sessions in programs) into one beautiful platform
- plug-and-play home page that features their wellness experts
- expanding their market reach to a younger audience
Put Scaling and Managing Admin Tasks on Auto
Using the platform has been an eye-opening experience for Ikigai Consulting. We never imagined that the power of an open platform will be this huge.
We used to serve about 30 to 35 clients per month, but with the open Profi Network platform, we now have about 1,800 clients automatically (that's 60X the scale!). We hope that this will open the door to scaling our business to the next level.
With Profi, Ikigai Consulting evolved to a program activation strategy, slashing their production time in half (from 1 month to 2 weeks) and doubling their leads with free, Profi-powered programs integrated with sessions as lead magnets.
Thanks to the Profi platform, we have managed to automate the whole client onboarding process in such a way that we no longer have staff carrying smartphones 24/7, and then logging into WhatsApp at Midnight.
We’ve reduced our administrative work hours from 24/7 to just eight hours a day. It's thanks to Profi that our admins can sleep at night peacefully. — Magnus Mulyadi, CMO Ikigai Consulting
We are really thankful for the automation process that has made our client booking so much easier. We’ve reduced our administration working hours from 24/7 to just eight hours a day. It's thanks to you guys (Profi) that our admins can sleep at night peacefully.
Profi is Always Up to Shortcut Administrative Errors
While the Profi platform managed to shortcut the administration time that we have, it also reduced the number of administration errors. Sometimes humans are prone to errors when they're tired, but Profi is always up. So using Profi we managed to reduce the number of human errors and mis-bookings with our clients.
Sometimes humans are prone to errors when they're tired, but Profi is always up. So using Profi we managed to reduce the number of human errors and mis-bookings with our clients. — Magnus Mulyadi, CMO Ikigai Consulting
When we started we only had a couple of administration staff who handled all our bookings. Ikigai Consulting has since scaled subscriptions from 10 to 30+ coaches and consultants with the same team resources.
We’ve reduced our administrative work hours from 24/7 to just eight hours a day. It's thanks to Profi that our admins can sleep at night peacefully.
Change Can Feel Uncomfortable and Open Up Completely New Customer Markets
I like to offer praise to Profi for managing to combine the one-on-one and group sessions into one beautiful platform.
Thanks to the Profi platform, we have a fancy home page and a cool booking system that makes us suddenly look like a clean Chinese startup. It really impressed a lot of people. Our customers were astounded by the number of changes they saw in the platform, and they were actually very happy to try (our white-labeled version of the Profi Network platform).
Profi has helped us show credibility and professionalism to both coaches and clients. Having a fancy homepage, booking system that’s clean and shiny impressed our customers and makes them very happy. — Magnus Mulyadi, CMO Ikigai Consulting
Although there were uncomfortable changes in the beginning, I think our customers managed to stick with us through the changes.
We realize now that we are attracting younger crowds through our white-label Profi Network platform. We used to have 25 to 35-year-olds using our services. But since using Profi in our business, we started to see more 21 to 25-year-olds signing up for the platform and trying out our services. This has initiated a big shift in our marketing communication strategies and our branding and our social media language to respond to this new market need.